1. Introduction
Welcome to Mindtek AI's Facebook Messenger Chatbot ("Bot"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our chatbot through a Facebook Page you manage. By using the Bot, you agree to the terms of this policy. If you do not agree, please do not use the Bot.
2. Information We Collect
We collect information in the following categories when you or your Page interact with our Bot:
2.1 Page and User Data
When a Page admin connects their Facebook Page to our Bot, we may collect:
- Basic Page information (Page ID, name, profile picture)
- Messages sent to and from the Page via Messenger
- Page-scoped user identifiers (PSIDs) to manage conversations
- Any additional data voluntarily provided through interactions with the Bot
2.2 Usage Data
We may collect technical and usage data, such as:
- Types of interactions with the Bot
- Features accessed or commands used
- Timestamps of interactions
- Message metadata
3. How We Use Your Information
The information collected is used solely to support and improve the functionality of the Bot:
- To enable the chatbot to respond to user-initiated messages
- To display and allow selection of managed Pages
- To maintain conversation history for context
- To monitor and analyze usage for performance improvements
- To provide customer support to Page admins
4. Sharing Your Information
We do not sell or share your information for advertising purposes. We may share your information with:
- Service providers who assist with hosting or technical infrastructure
- Authorized personnel within our organization for support purposes
- Legal authorities, if required by law or to protect rights and safety
5. Data Security
We implement industry-standard security practices to protect your data, including encryption and access control. However, no method of transmission or storage is completely secure.
6. Your Data Protection Rights
Depending on your jurisdiction, you may have the right to:
- Access or correct your information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
You can contact us or visit our Data Deletion Instructions page to exercise these rights.
7. Children's Privacy
Our Bot is not intended for users under the age of 13. We do not knowingly collect personal data from children. If we discover that a child under 13 has used our Bot, we will promptly delete their data.
8. Changes to This Policy
We may revise this Privacy Policy periodically. Updates will be posted on this page with a new "Last updated" date.
9. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at:
Email: nickv@mindtek.ai
Address: Level 27/101 Collins St, Melbourne VIC 3000
Last updated: March 22, 2025